PALS, Pets A Lone Sanctuary (West Hawk Point)

Reviews

Comments

• Heartbreaking experience, unprofessional employees. My family has a 6 year old dog and we were looking for a puppy to join our family as a companion. We were interested in a puppy so that it would be playful with our current dog, and our current dog would model behavior while we are training a puppy. After speaking on the phone with the supervisor Jennifer multiple time in one day after falling in love with a puppy we found through adoptapet.com, we made an appointment to come visit the puppy with our children. Jennifer told us there was a family coming at 6:00 pm so we could come at 6:30. When we arrived we found out that Jennifer was not there and the family from the 6:00 appointment was not helped yet either. At 6:50 she arrived and we were able to meet the puppy. Since the other family was waiting longer, they were seated int he meet and greet room with couches and toys. We were hold to stay in the front area of the cat cages to interact with the puppy. My children (4 & 2 yrs) were excited to play with the puppy and loved that she followed them around. Jennifer was very rude and short with us telling us we needed to keep our children way from the cats with the puppy. However, since we were sitting on the floor in the cat hallway, there was obviously not much room. We held the puppy and pet her instead of letting her down to explore and interact with us because this facility was not prepared or equipped to handle more than customer at a time. The next day we received a call saying our family was determined by the board to not be a good fit for the puppy. When I asked why, Jennifer said they NEVER adopt puppies to families with small children because "it would be too much responsibility to train an puppy with small children." I was shocked and offend by their decision. Jennifer knew that we were interested in a puppy and knew the ages of our children. It seems logical to me that if their policy is to determine that puppies are not "good fits" for families with children, that should be clarified BEFORE families come to visit. I hope this review will save other families the heartache and disappointment we experienced.

  posted by AbbyHall, on 2016-10-13 13:34:39 · reply