This place is incredibly unorganized. I was approved for a pup after a few phone calls to my current dog's vet. The woman who approved my application, Theresa called and told me that I could go pick up the dog I wanted, and to bring a leash and collar. I asked Theresa if I could pick up the dog on Friday (it was only Wednesday) and she said no, that she would not hold the dog for that long. So, I prepared to head out anyway. This particular Wednesday happened to be one of the worst snow storms Syracuse has ever seen, but I wanted my pup. After two hours of driving what is typically a half hour drive, I made it back to Helping Hounds. When I went in, a different woman told me that I needed to bring my current dog. I told her that Theresa did not mention that I needed to bring my dog, just a leash and collar. But, again, I got in the car, got my dog, and went back to Helping Hounds. When I got there I felt strongly that the woman who was at the rescue had developed some sort of vendetta against me. This was suggested after she pretentiously asked me if "I always get what I want," only after my 3 trips to Helping Hounds in the sludge. She brought the dog I wanted out, and unfortunately I noticed that as cute as he was - he was not being very nice to my dog. In fact, he was trying to dominate her by jumping on her and biting her. I changed my mind about the dog after I saw this change. The woman told me that she "did not like" my attitude, that I was immature, and that I would be a bad mother, all because I simply told her that I didn't like that the dog was attacking my other puppy. I immediately left. Beware of this establishment, the same could happen to you.